The importance of social and cross-cultural skills for tourism and hospitality
Summary of the content and its utility
A vital role is played by social and cross-cultural skills, commonly known as 'soft skills,' in the tourism and hospitality industry. These skills, including empathy, communication, and cultural awareness, are crucial for workforce adaptability, especially in the era of AI. Reports highlight their increasing importance for the future workforce, addressing demographic shifts and digital connectivity. The article underlines the significance of these skills in achieving UN Sustainable Development Goals, promoting sustainability, inclusivity, and resilience in the tourism sector. Ultimately, fostering these skills is essential for creating a fairer, more equitable, and sustainable world in the evolving landscape of tourism and hospitality.
Link to the resource
Description
Language(s)
English
Country(ies)/Territory(ies)
Worldwide
Contact email
Target Group(s)
SMEs, Associations, Advisors, Other target
Topic(s)
Social
Resource
Others
